Complaints Policy
We set high expectations of how we provide good quality childcare for children in our care.
We always have an open door for any parents/carers that feel they need to discuss any concerns with us.
We welcome comments and suggestions on how we can improve the service.
All comments and complaints will be taken seriously and dealt with fairly and confidentially.
Complaint’s procedure
Speak to Club Manager or Assistant Manager
2. If the issue is not resolved, put the complaint in writing.
3. If this fails to resolve the issue, a meeting may be requested.
4. Both parties may have someone present, and a written record of the meeting kept.
5. All discussions will be kept confidential, and records stored in accordance with the Confidentiality Policy.
6. Reports on the progress of any complaint will be provided on a regular basis.
7. The complainant will be asked to read, sign and date the recorded outcome of any complaint.
8. On this report they must record whether they were satisfied with the outcome of the matter.
9. If this does not resolve the situation, help will be sought from a Social Services representative.